Calabrio's solutions are built on an intuitive web-based architecture that enables its customers to position their call center as the epicenter for customer insights.

Organizations that have a call center can seriously affect the efficiency and productivity of their customer service teams due to errors and negative aspects of the service provided. In this sense, the key to ensuring business success is to offer memorable customer service with innovative technologies and strategies, while maintaining a fundamental cost-benefit ratio. The quality of interactions in the call center is crucial to providing an excellent customer experience, increasing interaction with the target audience and strengthening the desired image.

However, certain customer service missteps occur so frequently that organizations may be unaware of them, resulting in unnecessary setbacks. To help companies address and overcome these challenges, Calabrio provides adaptable, agile cloud alternatives that set call centers up for success!

The Calabrio platform allows managers to program and schedule work shifts, request time off, anticipate market scenarios and trends, simplifying the management of the entire team. Managers can manage their teams according to the required skills and working hours agreements. The tool also shows the average service time, average talk time, average post-service work time and calls answered. All this information is centralized and accessed in one place.

Additionally, Calabrio WFM (Work Force Management) enables teams to set work schedule preferences using mobile apps on Android and iOS devices.

What is the difference between Calabrio technology?

Calabrio is the only technology company that offers a comprehensive cloud-based suite that combines Workforce Optimization (WFO) solutions, employee engagement insights, and business intelligence with analytics tools designed specifically for calling technologies. This fully integrated suite is designed to meet the specific needs of businesses.

Calabrio maximizes employee performance, exceeds customer expectations, and increases employee efficiency through connected data, AI analytics, workforce management automation, and personalized training.

In addition to these, what additional benefits are offered by Calabrian?

• Storage of all calls, emails, conversations, texts and tweets. With this information, you can transform raw data into customer intelligence with integrated analytics tools.

• The system provides all the WFM (Work Force Management) tools needed to find the perfect balance between customer needs, employee satisfaction and operational excellence.

• Create custom analytics reports that provide a complete view of the customer journey. The system’s capabilities put call centers and businesses one step ahead of the market with AI-driven insights into predictive sentiment, interaction scoring, and phrase occurrences.

• Connect any data from any source and create a single source of truth. This capability supports the creation, automation, and customization of AI tools – knowledge that can be shared across the enterprise.

Find out more about Calabrio on the website Software.com.br

Founded in 2007, Software.com.br is a consolidated reference in Technology Solutions for the corporate world in Latin America and has partnerships with the main manufacturers in the market, some of which have exclusive distribution in Brazil.

To learn about all of Software.com.br's products and services, contact us by phone (11) 3665-8550 or by email comercial@software.com.br