In a scenario where customer service automation is vital for operational efficiency, companies that operate payment kiosks, smart checkouts, and POS devices cannot afford to risk having their equipment down. A single terminal failure can represent not only lost sales but also a direct impact on the customer experience and brand reputation.
For IT managers responsible for keeping this entire infrastructure running, the challenge is clear: how to ensure agile and effective support, even with a lean team and equipment spread across different locations?
The answer goes beyond corrective maintenance — it requires visibility, rapid access, and real-time control, without relying on travel, ineffective phone calls, or slow and unstable remote access solutions.

Imagine a retail chain with hundreds of points of sale across the country. Each store has at least two self-service kiosks, a smart checkout counter, and several POS devices connected to different systems.

When one of these devices fails, the on-site team often lacks the necessary technical expertise to handle the issue. This forces support to provide assistance over the phone or dispatch a technician to the site—which is time-consuming, costly, and increases equipment downtime.

It's in this context that AnyDesk becomes a strategic solution for IT teams. With low latency, exceptional stability, and robust encryption, AnyDesk enables instant remote access to endpoints and devices in the field, even with limited internet connections.

Why is AnyDesk ideal for supporting physical devices like kiosks and POS?

• Unattended remote access: allows you to connect to devices even when no one is operating locally — ideal for self-service kiosks.
• Lightweight installation and compatibility with multiple operating systems: works on Windows, Linux, Android, among others.
• Real-time file transfer: Firmware updates, logs, settings and fixes are done remotely with just a few clicks.
• Remote reboot with automatic reconnection: even after reboot, the connection is automatically reestablished, without local intervention.
• Centralized device management: Organize and access your entire network of devices from an intuitive dashboard with permission and audit control.
• Corporate security: TLS 1.2 encryption and two-factor authentication ensure secure access even in critical environments.

With these features, AnyDesk transforms technical support from reactive to proactive, drastically reducing average response time and increasing the availability of devices essential to business operations.
Additionally, using AnyDesk reduces travel costs, increases support team productivity, and provides a much smoother experience for the end customer.

For IT managers dealing with highly distributed environments that rely on equipment such as payment kiosks, smart tellers, and POS devices, having a robust remote support solution is essential.
AnyDesk offers the speed, security, and reliability these scenarios require. More than just a remote access tool, it's a strategic ally in ensuring operational continuity, allowing technical support to act with precision, agility, and control—even remotely.
If your operation depends on field equipment running 24/7, AnyDesk is the answer for modern, efficient, and scalable technical support.

To learn more about AnyDesk, contact us by email comercial@software.com.br.

We are Software.com.br, an official AnyDesk partner and a leader in Brazil and Latin America in reselling IT solutions, licensing, deployment, training, consulting, and support. Visit www.software.com.br and find out more.