THE QueueMetrics is a versatile monitoring system dedicated to call centers based on Asterisk PBX. It allows you to run reports on call center activity, broken down by queue and filtered by agent and time period, showing what happened (e.g. calls answered, calls missed, agents logged on and off) during the specified period.

QueueMetrics simplifies your workflow.

QueueMetrics simplifies the daily workflow of call center agents using a dedicated agent interface with text messaging and alarm options. It easily integrates with all modern CRMs on the market, such as Vtiger or Salesforce, and includes a ready-to-use WebRTC softphone and a complete quality tracking tool.

Custom wallboard to monitor agents and queues.

• Measure everything.
• Measure and improve all contact center activities with over 200 different metrics. Manage your contact center processes in real-time with customizable wallboards, live alarms, whisper, spy, and barge monitoring.

Custom Report in QueueMetrics

• A safe choice.
• Trusted by thousands of companies worldwide for its robustness and comprehensiveness. With over 15 years of experience, QueueMetrics regularly improves its selection of reports and metrics.
• Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX and many other Asterisk/Freeswitch distros.

Why QueueMetrics-Live?

A hassle-free reporting solution.

Don't worry about installation, configuration, updates or support, that's our job! A dedicated engineer will help you throughout the testing process and beyond.

Asterisk Call Center – Predictive Dialer.

Predictive, forward, reverse and preview message broadcasting capabilities.

WombatDialer dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

With easy-to-use campaign management tools, it increases agent productivity and enhances your call center campaigns with auto-dialing, queue recovery functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual, and predictive.

Features:

• Radio broadcasting capabilities with defined pre-recorded messages.
• Telemarketing campaigns with appointment reminders and subscription tracking.
  
• Voice conferencing options with multiple parallel connections and virtual town hall.
• Telephone interviews with IVR settings and tracking system.